Refund Policy 

1. Service-Based Refunds

Codeaxe Technologies provides custom software development and technology services. Refund eligibility depends on the terms specified in your individual service agreement.

For most service engagements, refunds are handled on a case-by-case basis and are subject to the specific contract terms agreed upon with Codeaxe Technologies.

2. Refund Request Process

If you believe you are entitled to a refund, contact us at support.codeaxe@gmail.com with details about your concern.

Please include your project details, invoice number and the reason for your refund request. We will review your request and respond within 7-10 business days.

3. Refund Conditions

Refunds, if approved, will only be issued if: (a) the request is made within 30 days of the invoice date; (b) the service was not substantially delivered as agreed; or (c) as specifically outlined in your service agreement.

Refunds will not be issued for changes in business requirements, scope expansion beyond the agreement, or for services that have been substantially completed.

4. Processing Time

Once a refund is approved, it will be processed within 10-15 business days. The refund will be issued to the original payment method used.

Please allow additional time for your bank or payment provider to reflect the refund in your account.

5. Partial Refunds

If services have been partially delivered or hours have been spent on your project, a partial refund may be issued reflecting the completed work.

The amount refunded will be calculated based on the services provided up to the refund request date.

6. Non-Refundable Items

Certain items are non-refundable, including: consultation hours, planning and analysis work, third-party tools or licenses purchased on your behalf, and infrastructure costs incurred.

7. Cancellation of Ongoing Services

If you wish to cancel an ongoing service engagement, notify us in writing as soon as possible. You will be responsible for payment of all work completed to the cancellation date.

Any prepaid amounts not yet utilized will be refunded in accordance with the terms above.

8. Changes to Refund Policy

This refund policy may be updated at any time. Any changes will be posted on this page with an updated revision date. For services already contracted, the terms at the time of agreement will apply.

9. Contact

For refund inquiries or disputes, please contact us at support.codeaxe@gmail.com or through the contact page on this website.